Refund Policy

Last updated: September 21, 2026

At Earthedin, we are committed to providing an enjoyable shopping experience. Our return policy is designed to provide you with peace of mind. If you have any questions, we encourage you to reach out to our dedicated customer service team.

90-Day Sleep Trial & Return Policy

We offer a 90-Day Sleep Trial & Return Policy. You have 90 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a full refund, your item must meet the following criteria:

  • It must be in eligible under our 90-day sleep trial, including normal use.
  • It must be in its original packaging with all parts/accessories included.
  • Sleep Trial: We offer a 90-day sleep trial from delivery. You may sleep on and normally use your bedding or grounding product during this period and request a return within 90 days of receipt if it is not right for you. Normal use during the trial does not disqualify a return. Please follow the product care instructions. This does not affect remedies for defective, damaged or incorrectly supplied items or applicable statutory consumer rights.

How to Initiate a Return

To start a return, you can contact us at support@earthedin.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping & Fees

For returns without a product defect or an error on our part, including sleep-trial returns, the customer pays the return shipping costs. We cover return shipping for damaged, defective or incorrectly supplied items caused by our mistake.

No restocking fee applies to eligible returns, including products opened and normally used during the 90-day sleep trial. We do not deduct a 15% restocking fee.

Cancellation Policy

We pride ourselves on fast processing to get your order to you as soon as possible.

  • Before Shipping: If you need to cancel an order, please contact us immediately. If the order has not yet been shipped, we will cancel it and issue a full refund.
  • After Shipping: If your order has already been shipped, we are unable to cancel it. You will need to wait for the item to arrive and proceed with the standard return process.

Non-Returnable Items

Certain types of items cannot be returned:

  • Gift cards.
  • Final sale items (unless they arrived damaged).

Promotion & Giveaway Disclaimer

During promotional periods where a free item is included:

  • Bundle Returns: If you return an order that included a free gift, the free gift must also be returned with its included parts.
  • Deduction: If the free item is not returned, its full retail price will be deducted from your total refund amount.

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.
Contact us: Please email support@earthedin.com with a photo or video of the issue.

Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved or rejected.

  • If approved, you will be automatically refunded on your original payment method within 5-10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • Exclusions: For non-defective returns after shipment, original shipping fees and package protection fees are non-refundable.

Address and Delivery Issues

  • Address Accuracy: We cannot modify delivery addresses once an item has shipped. Please ensure your shipping details are correct at checkout.
  • Lost/Stolen Packages: While we strive to ensure your package arrives safely, Earthedin is not responsible for items that are lost or stolen after the courier has provided "Proof of Delivery." We recommend choosing a secure delivery location.

Contact Information

If you have any questions regarding our return policy, please contact us:

  • Email: support@earthedin.com (Response within 24-48 hours)
  • US Customer Service: +1 (213) 493-2668
  • Office Address: Suite 1188, No. 606 Renmin Road, Gusu District, Suzhou, Jiangsu 215008, China