Shipping Policy

Last updated: January 9, 2026

At Earthedin, we are dedicated to delivering your grounding products promptly and securely. Below outlines our shipping procedures and estimated delivery times for our supported regions.

Order Processing
Once an order is confirmed, it will be sent to our fulfillment team for processing.

  • Processing Time: Please allow 1-3 business days for us to pack and dispatch your order
  • .Note: Processing time is separate from the shipping time estimates below.

Shipping Rates & Estimates
We offer straightforward shipping rates to ensure transparency:

  • FREE Standard Shipping: Available on all orders over $48.00 USD.
  • Flat Rate Shipping: For orders under $48.00 USD, a flat shipping fee of $12.00 USD will be applied at checkout.

Estimated Delivery Times
We currently provide shipping to the following countries. Delivery typically takes 5-10 business days after the order has been dispatched:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand

Note: Shipping times commence from the date of shipping, rather than the date of order. They can take longer than expected due to invalid addresses, customs clearance procedures, or peak holiday seasons.

Carriers
We partner with premium global carriers and local postal services to ensure the best service, including USPS, DHL eCommerce, FedEx, and specialized logistics partners depending on your location.

Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

  • Update Lag: Please allow up to 48 hours for the tracking information to populate in the courier’s system.
  • Did not receive email? If you have not received a shipping confirmation email within 4 business days of placing your order, please check your spam folder first, then contact us.

Missing Items or Split Shipments
If you receive your package and notice an item is missing, please don't worry.

  • Split Shipments: Due to weight restrictions or stock location, we may split your order into multiple packages. You will typically receive separate tracking numbers if this occurs.
  • Error: If you believe an item was truly missed, please contact us immediately with your order number. We will promptly ship the correct items free of charge to rectify the situation.

Customs, Duties, and Taxes
For orders to the UK, Canada, Australia, and New Zealand, import duties, taxes, and customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Earthedin. We are not responsible for delays caused by the customs department in your country.

Address and Delivery Issues

  • Address Accuracy: We cannot modify delivery addresses once an item has shipped. Please ensure your shipping details are correct at checkout.
  • Lost/Stolen Packages: While we strive to ensure your package arrives safely, Earthedin is not responsible for items that are lost or stolen after the courier has provided "Proof of Delivery." We recommend choosing a secure delivery location.

Contact Us
If you have any further questions regarding shipping, please contact our support team:

  • Email: support@earthedin.com (Response within 24-48 hours)
  • US Customer Service: +1 (213) 493-2668
  • Office Address: Suite 1188, No. 606 Renmin Road, Gusu District, Suzhou, Jiangsu, China