Refund policy

At Earthedin, we are committed to providing an enjoyable shopping experience. Our return policy is designed to provide you with peace of mind. If you have any questions, we encourage you to reach out to our dedicated customer service team.

90-Day Sleep Trial & Return Policy

We offer a 90-Day Sleep Trial & Return Policy. This allows you to request a return within 90 days of the delivery date.

Eligibility for Returns

To be eligible for a full refund, your item must meet the following criteria:

It must be eligible under our 90-day sleep trial, including normal use.

It must be in its original packaging with all parts/accessories included.

Sleep Trial: We offer a 90-day sleep trial from delivery. You may sleep on and normally use your bedding or grounding product during this period and request a return within 90 days of receipt if it is not right for you. Normal use during the trial does not disqualify a return. Please follow the product care instructions. This does not affect remedies for defective, damaged or incorrectly supplied items or applicable statutory consumer rights.

If you wish to initiate a return, please email our customer service team at support@earthedin.com.

Please Note:

Return Shipping: For returns without a product defect or an error on our part, including sleep-trial returns, the customer pays the return shipping costs. We cover return shipping for damaged, defective or incorrectly supplied items caused by our mistake.

Restocking Fee: No restocking fee applies to eligible returns, including products opened and normally used during the 90-day sleep trial. We do not deduct a 15% restocking fee.

Proof of Condition: You will be asked to provide a photo to confirm the product's condition before approval.

Cancellation Policy

If you need to cancel an order, please contact us immediately.

Before Shipping: If your order has not yet shipped, we will cancel it and issue a full refund without a cancellation or processing fee.

In Transit: If your items have already been shipped, we cannot cancel the order. You will need to wait for the item to arrive and proceed with the standard return process.

Non-Returnable Items

Certain items cannot be returned:

Gift Cards.

Final sale items (unless they arrived damaged).

Custom-made personalized products.

Promotion & Giveaway Disclaimer

During promotional periods where a free item is included:

Bundle Returns: If you return an order that included a free gift, the free gift must also be returned with its included parts.

Deduction: If the free item is not returned, its full retail price will be deducted from your total refund amount.

Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved or rejected.

If approved, you will be refunded on your original payment method within 5-10 business days.

Please note it can take some time for your bank or credit card company to process and post the refund.

Exclusions: For non-defective returns after shipment, original shipping fees and package protection fees are non-refundable.

Damages and Issues

Please inspect your order upon reception. If your item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Contact us: Please email support@earthedin.com with a photo or video of the issue.

Address and Delivery Issues

Address Accuracy: We cannot modify delivery addresses once an item has shipped. Please ensure your shipping details are correct at checkout.

Lost/Stolen Packages: While we strive to ensure your package arrives safely, Earthedin is not responsible for items that are lost or stolen after the courier has provided "Proof of Delivery." We will assist you to file a claim with courier for lost parcels with proof of delivery exception. We recommend choosing a secure delivery location.

Reshipment: If a package is returned to us due to an incorrect address provided by the customer, a reshipment fee will apply if you wish to have the item sent again.

Contact Us

Our dedicated customer service team is here to help you every step of the way.

Email: support@earthedin.com

Policy Changes

This return policy was last updated on September 21, 2026. It may be updated at any time without prior notice. We encourage you to review this policy before making a purchase.